If you have a boost mobile wireless service and are having trouble getting a live customer service person on the phone, you are not alone. We have received tons of complaints from customers of this carrier complaining of how hard it is to get a human on the phone. Boost mobile is notorious for bad customer service. You hear that mobile phone providers have some of the worst customer service, but this company is in a class of its own.
Boost mobile is owned by Sprint and was founded in 2000 to target the low end, mostly prepaid phone market. It has customers in Australia and the United States. In the United States, the company is headquartered in Irvine, California. All the phone companies have decided to set up separate entities to target the low end prepaid market. For instance, MetroPCS is owned by T-Mobile, targeting the low end of the market, delivering prepaid phone service, while Criket is a subsidiary of AT&T, providing the same service targeting the same market segment.
All three companies, by the nature of the customers and market segment they target are notorious for poor customer service and they get a lot of complaints on complaint boards about that.
To make things worse, they keep changing their customer service number, which makes things even worse for their users, because many are not sure which number to call to reach a human.
Boost Mobile Complaints
The main nature of the complaints are dropped calls, confusion about how the data plan works, rural call complaints, where people in remote or rural areas are unable to complete calls because there is not enough coverage or coverage is very poor in their particular area. Another issue is data plan overages, where people who have paid for a certain data plan go over their allotment and then realize how much they are being charged for going over that allotment.
What You Can Do About It
The best thing you can do is file a complaint with the Federal Communications Commission (FCC), which is the main federal regulator of wireless companies. You can also use complaint boards such as Consumer Complaints Reporting Board to lodge your frustrations with your wireless carrier and hopefully, if enough people join you in that effort, the wireless company may be forced to respond, since they know how powerful online complaints can be and the potential impact to their business when complaints go viral.